OPAZ Handles 156 Requests via Tajawob Platform in First Half of 2026

The Public Authority for Special Economic Zones and Free Zones (OPAZ) has released statistics on requests received through the “Tajawob” platform during the first half of 2026, showing that a total of 156 requests were registered through the platform during the period.

According to the statistics, the platform received 31 suggestions, with a 100% completion rate, and 67 complaints, of which 98% were resolved. It also recorded 36 reports, with a 100% completion rate, in addition to 31 enquiries, all of which were addressed, achieving a 100% completion rate.

OPAZ affirmed that requests submitted through the “Tajawob” platform are directly followed up by relevant specialists and handled in accordance with approved procedures and mechanisms designed to ensure prompt responses and effective resolution. The shortest response time to a complaint was less than 10 minutes, while the longest was two days. Most enquiries focused on investment procedures and company registration, while complaints were referred to the relevant entities for the necessary action and resolution in accordance with established regulations.

The statistics also showed the distribution of requests received through the “Tajawob” platform across special economic zones, free zones and industrial cities. The Public Establishment for Industrial Estates (Madayn) and the Special Economic Zone at Duqm (SEZAD) topped the list of entities receiving requests, with 51 requests each.

Madayn recorded 31 complaints, 13 reports, four suggestions and three enquiries. Meanwhile, SEZAD received 21 complaints, 17 reports, six suggestions and seven enquiries, recording the highest number of suggestions and enquiries compared with the other zones.

Salalah Free Zone received five requests, comprising four complaints and one enquiry. Sohar Free Zone recorded 14 requests, including five complaints, five reports, two suggestions and two enquiries. Khazaen Economic City received a total of three requests, comprising one report and two enquiries, while Al Mazunah Free Zone recorded no requests during the first half of the year.

Dr Ahmed bin Saif Al Maamari, Customer Services Department Manager at OPAZ, said that the “Tajawob” platform indicators reflect the growing level of engagement among beneficiaries with the communication channels provided by the Authority. He noted that this contributes to strengthening partnerships with citizens and investors and enables OPAZ to listen to their views and suggestions, supporting the continuous development of services and enhancement of overall performance.

He explained that OPAZ handled the various requests received through the platform in accordance with clear procedures and defined timeframes, in coordination with the relevant entities and departments. This contributed to achieving high completion rates and improving the speed of response to beneficiaries’ feedback and enquiries.

Dr. Al Maamari added that the platform had received a number of development-oriented suggestions reflecting participants’ keenness to contribute to Oman’s economic development. These included proposals to position the Sultanate of Oman as a global energy hub and to establish an integrated marketplace for leather products bringing together manufacturers and specialised retailers, among other proposals.

He stressed that all suggestions are subject to review and evaluation to identify viable ideas that can be implemented, thereby contributing to the development of the business environment and enhancing the services provided by OPAZ.

OPAZ continues to strengthen its communication channels with beneficiaries and encourages the use of the “Tajawob” platform as one of the national channels for submitting suggestions, complaints, reports and enquiries. This contributes to improving service quality, enhancing performance efficiency and supporting continuous improvement efforts across special economic zones, free zones and industrial cities.